Bad Experience - Full Season Wellness

[aa84aa]

Had previously been to the Spa and had reasonably good experiences, including with the manager, who is attractive.

I arrived, asked for the larger shower room (unavailable), and was ok with a smaller room. Manager comes and takes my money for the room and disappears. After a few minutes, she returns and says that Lisa is ready, and that she's pretty. Five minutes pass. Lisa comes to the room, and she is older, heavyset, heavy makeup, and NMCOT at all. After a few more minutes, the manager returns and says she can massage me. Great, I'm thinking as she's younger, slim, attractive and I had a good session with her previously.

Lisa continues to insist that she can give a great massage. I indicate I'll wait. I wait another 5 minutes, and by this time, I've glanced at my watch and 20 min have passed! I realize a massage isn't going to happen and get ready to leave, thinking of my plan B. Manager comes out of a room, wiping her hands with a wetnap, saying she is ready to give a massage, and is wondering why I'm not willing to get a massage.

It's simple.

Poor customer service.
Poor communication.
Wasting 20+ min of time.
Hand Hygiene.

My apologies to whomever was receiving a massage, most likely at the finish by the manager as it interrupted your time.

My plan B will now become my plan A when in the area.

 

[Brewsky]

I can’t stress this enough, avoid this place if you actually value customer satisfaction. You’re throwing away money going to this place, they don’t even hide that all they want is money

Not sure which manager you find attractive though, Maggie is old, wrinkly but skinny, Vicky is kind of pudgy with no enthusiasm at all.

 

[Moneylee]

I can’t stress this enough, avoid this place if you actually value customer satisfaction. You’re throwing away money going to this place, they don’t even hide that all they want is money

Not sure which manager you find attractive though, Maggie is old, wrinkly but skinny, Vicky is kind of pudgy with no enthusiasm at all.

Sorry again! I'm terribly sorry. Full season wellness center

 

[TheWhiteShadow]

Had previously been to the Spa and had reasonably good experiences, including with the manager, who is attractive.

I arrived, asked for the larger shower room (unavailable), and was ok with a smaller room. Manager comes and takes my money for the room and disappears. After a few minutes, she returns and says that Lisa is ready, and that she's pretty. Five minutes pass. Lisa comes to the room, and she is older, heavyset, heavy makeup, and NMCOT at all. After a few more minutes, the manager returns and says she can massage me. Great, I'm thinking as she's younger, slim, attractive and I had a good session with her previously.

Lisa continues to insist that she can give a great massage. I indicate I'll wait. I wait another 5 minutes, and by this time, I've glanced at my watch and 20 min have passed! I realize a massage isn't going to happen and get ready to leave, thinking of my plan B. Manager comes out of a room, wiping her hands with a wetnap, saying she is ready to give a massage, and is wondering why I'm not willing to get a massage.

It's simple.

Poor customer service.
Poor communication.
Wasting 20+ min of time.
Hand Hygiene.

My apologies to whomever was receiving a massage, most likely at the finish by the manager as it interrupted your time.

My plan B will now become my plan A when in the area.

That’s to bad. This place seems to be hit or miss. Have heard both good and bad, that being the reason I haven’t tried it there yet. Hopefully things turn around as it’s convenient for me.

If the manager was Maggie, shes pretty cute. Haven’t seen her for awhile. I used to see her at a different location last year. She gave a great massage and had a tight little body then. I’d like to see her again some day.

 

[Mav]

Yes, this is the type is service that is happening too much lately. I have had great experiences at full season. But one was similar to this. I’m sorry, but it is okay if you are busy and all the girls are busy. That’s a good thing. But you cannot get upset a client isn’t willing to wait in a room for 15-20 minutes for you to rush a session with some other paying client to fit you in. It ruins the experience for both of us. It risks the spa getting two negative reviews if you are unlucky enough to have both clients be MP members. Most of all it reeks of desperation. I’m more than willing to come back or walk. What I am not willing to do is wait for you to come in and “quick wipe” and get on with it.

There is some level of service that is being overlooked here. Maggie, if you are reading this, please listen to what guys are saying because you have a nice place, with good girls (from what I’ve experienced) and I do wish you well. Take the time to provide a clean, non-rushed session, and listen to the customer. If they don’t like the girl that’s ok. Let them go. Please don’t push an attendant in someone who doesn’t want it, or ruin someone’s session to fit the next guy in.

We will all appreciate that.

 

[jon522]

Gave up on this place long ago. I actually brought a few of my friends there, and when asked they all agree to the same: management gives off really bad vibes. Remind me of cheap spots in asia, doing whatever they can to get your money.

 

[Moneylee]

Sorry again! We are very sorry. We will improve and listen to your valuable suggestions. And we hope you understand that it would be better to make an appointment when you come. thank you Long live understanding

 

[mississauga_msg]

Yes..same experience in recent times. Lily is another girl, propably in her 50s but they advertise as young lady. She was pushing me to have a session with her. I dont want waste my hard earned money and walked out. We dont mind staying with older females but they shouldnt push us

 

[daty869]

Sorry again! We are very sorry. We will improve and listen to your valuable suggestions. And we hope you understand that it would be better to make an appointment when you come. thank you Long live understanding

Do you call and let clients who have an appointment know that you are 15 minutes late and not to hurry to get to your address on time? I have found a location that does. ( they also call me if I’m one minute late to see how close I am!)

 

[oakville_man]

Had previously been to the Spa and had reasonably good experiences, including with the manager, who is attractive.

I arrived, asked for the larger shower room (unavailable), and was ok with a smaller room. Manager comes and takes my money for the room and disappears. After a few minutes, she returns and says that Lisa is ready, and that she's pretty. Five minutes pass. Lisa comes to the room, and she is older, heavyset, heavy makeup, and NMCOT at all. After a few more minutes, the manager returns and says she can massage me. Great, I'm thinking as she's younger, slim, attractive and I had a good session with her previously.

Lisa continues to insist that she can give a great massage. I indicate I'll wait. I wait another 5 minutes, and by this time, I've glanced at my watch and 20 min have passed! I realize a massage isn't going to happen and get ready to leave, thinking of my plan B. Manager comes out of a room, wiping her hands with a wetnap, saying she is ready to give a massage, and is wondering why I'm not willing to get a massage.

It's simple.

Poor customer service.
Poor communication.
Wasting 20+ min of time.
Hand Hygiene.

My apologies to whomever was receiving a massage, most likely at the finish by the manager as it interrupted your time.

My plan B will now become my plan A when in the area.

Always take a look at the roster and pick the one you like. You should have waited for Maggie, the owner, she gives good massage.

 

[Leo44]

Had previously been to the Spa and had reasonably good experiences, including with the manager, who is attractive.

I arrived, asked for the larger shower room (unavailable), and was ok with a smaller room. Manager comes and takes my money for the room and disappears. After a few minutes, she returns and says that Lisa is ready, and that she's pretty. Five minutes pass. Lisa comes to the room, and she is older, heavyset, heavy makeup, and NMCOT at all. After a few more minutes, the manager returns and says she can massage me. Great, I'm thinking as she's younger, slim, attractive and I had a good session with her previously.

Lisa continues to insist that she can give a great massage. I indicate I'll wait. I wait another 5 minutes, and by this time, I've glanced at my watch and 20 min have passed! I realize a massage isn't going to happen and get ready to leave, thinking of my plan B. Manager comes out of a room, wiping her hands with a wetnap, saying she is ready to give a massage, and is wondering why I'm not willing to get a massage.

It's simple.

Poor customer service.
Poor communication.
Wasting 20+ min of time.
Hand Hygiene.

My apologies to whomever was receiving a massage, most likely at the finish by the manager as it interrupted your time.

My plan B will now become my plan A when in the area.

Full season has decent attendants. I recommend Sasha Lala Maggie Vicky Michelle. They provide good massage and are very friendly. I have not had any issues with them.

 

[Moneylee]

Thank you again for your valuable suggestions to our company. We will try our best to improve and improve the quality and service attitude of every employee. Full season wellness center

 

[Brewsky]

Maggie and Vicky are good-looking IMO. I've been in many spas in Mississauga and Oakville and you will not find any attendant similar to them.

im sorry but you need to get out more then

 

[aa84aa]

I can’t stress this enough, avoid this place if you actually value customer satisfaction. You’re throwing away money going to this place, they don’t even hide that all they want is money

Not sure which manager you find attractive though, Maggie is old, wrinkly but skinny, Vicky is kind of pudgy with no enthusiasm at all.

Brewsky, no idea what her name is, but she is neither old and wrinkly and pudgy with no enthusiasm. She's usually well dressed, has shoulder length hair, reasonably pretty face, and slim.

 

[MrBnH]

Yes, this is the type is service that is happening too much lately. I have had great experiences at full season. But one was similar to this. I’m sorry, but it is okay if you are busy and all the girls are busy. That’s a good thing. But you cannot get upset a client isn’t willing to wait in a room for 15-20 minutes for you to rush a session with some other paying client to fit you in. It ruins the experience for both of us. It risks the spa getting two negative reviews if you are unlucky enough to have both clients be MP members. Most of all it reeks of desperation. I’m more than willing to come back or walk. What I am not willing to do is wait for you to come in and “quick wipe” and get on with it.

There is some level of service that is being overlooked here. Maggie, if you are reading this, please listen to what guys are saying because you have a nice place, with good girls (from what I’ve experienced) and I do wish you well. Take the time to provide a clean, non-rushed session, and listen to the customer. If they don’t like the girl that’s ok. Let them go. Please don’t push an attendant in someone who doesn’t want it, or ruin someone’s session to fit the next guy in.

We will all appreciate that.

The overbooking/allowing walk-ins to sit in room is the main issue with many spas. Just tell me it is busy and I can come back in 20-30 minutes for good service (or if it will be an hour, then say so) but everyone tries to fill all the rooms iwth guys just showering/sitting/waiting. You won't miss the customer if you ensure that you run a tight ship with customer satisfaction as the primary driving force, and the money will follow............but if you don't pay attention, the money will dry up.

 

[aa84aa]

which one is your plan B?

oakville_,man, plan b was north and out of the area.

Mississauga seems to be a wasteland, compared to the east end or North York, or Markham. Unless someone can suggest a place with good customer service will avoid and go to areas where a great experience is a given.

 

[MrBnH]

oakville_,man, plan b was north and out of the area.

Mississauga seems to be a wasteland, compared to the east end or North York, or Markham. Unless someone can suggest a place with good customer service will avoid and go to areas where a great experience is a given.

Etobicoke or Vaughan is your closest options as Missisauga and Brampton and just hustles for the most part, hard to find a gem here.

 

[aa84aa]

Etobicoke or Vaughan is your closest options as Missisauga and Brampton and just hustles for the most part, hard to find a gem here.

Yup. Ended up going to Vaughan to my go-to attendant. The drive was a hassle as well as the weather, as was already in the west end.

 

[mekhol2552]

oakville_,man, plan b was north and out of the area.

Mississauga seems to be a wasteland, compared to the east end or North York, or Markham. Unless someone can suggest a place with good customer service will avoid and go to areas where a great experience is a given.

Yup I really, really wanted to like this place, it's clean, convenient, with some reasonably attractive girls. Unfortunately the unreliability and greed killed it for me.

Such a shame, they could have easily been a rock solid Mississauga option

 

[itzyourz]

While I've had good experiences at this place, I'd like to add that my main gripe with it is the bait and switch. You have Moneylee telling everyone these ladies are in their 20's 30's but that's never the case. I know this is a common practice in this industry, but a big part of great customer service is transparency. How do you expect to gain the business and trust of your customers when they're being misled?